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Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: September 18, 2026

At devglobal-solutions.com (operated by Dev Global Solutions LLC), we strive to ensure total customer satisfaction with our OpenCart extensions, modules, and software solutions. Because our products are non-tangible, digital goods delivered via electronic download, specific conditions apply to refunds and order cancellations.

1. Digital Product Nature

All software modules and license keys sold on devglobal-solutions.com are digital, non-tangible products. Once an order is completed and the download link or license key has been generated and dispatched, the product is deemed "opened" and "used."

2. Refund Eligibility & Conditions

We offer a 14-Day Money-Back Guarantee under the following specific circumstances:

  • Technical Defect or Bug: The module has a major technical fault or error that prevents it from functioning as described in its documentation, and our support team is unable to resolve or patch the issue within 5 business days after receiving a detailed support ticket.
  • Product Not as Described: The purchased module fundamentally differs from the functional specifications provided on its product page on devglobal-solutions.com.
  • Duplicate Purchase: You accidentally purchased the exact same module twice in a single order transaction. In this case, one of the duplicate charges will be refunded immediately.

3. Non-Refundable Circumstances

Refunds will NOT be granted in the following cases:

  • Change of mind, or if you no longer require the module after completing the purchase and downloading the files.
  • Incompatibility caused by third-party OpenCart extensions, custom themes, or modified core OpenCart source files not supplied by Dev Global Solutions LLC.
  • Incompatibility with unsupported OpenCart core versions or server environments that do not meet the minimum technical requirements stated on the product page.
  • Refusal to allow our support staff remote access (e.g., FTP/SSH or OpenCart admin panel access) to diagnose and fix a reported technical issue on your store.

4. How to Request a Refund

To submit a refund request, please follow these steps:

  1. Contact our support team by emailing [email protected] within 14 calendar days of your purchase date.
  2. Provide your original Order ID, invoice details, and a clear description of the issue encountered (including relevant error logs or screenshots).
  3. Our technical support team will evaluate your request within 2 business days and attempt to resolve the technical issue first. If we cannot resolve it, your refund will be approved and processed.

5. Refund Processing

Once approved, refunds will be processed back to the original payment method (credit/debit card or bank transfer) used during checkout within 5–10 business days, depending on your card issuer or bank processing times.

6. Order Cancellation Policy

Due to our automated instant digital delivery system, orders cannot be cancelled once payment has been processed and access to the file download or license key has been granted. If you placed an order in error and have not yet downloaded the product, contact us immediately at [email protected].

7. Contact Support

If you have any questions or require assistance before or after purchasing, please contact us:

  • Company: Dev Global Solutions LLC
  • Email: [email protected]
  • Website: https://devglobal-solutions.com
  • Address: 530-B Harkle Rd, Ste 100, Santa Fe, NM 87505, United States